Our goal is to provide you a relaxing experience in a peaceful atmosphere. In order to provide serenity to all our guests, we provide the following guidelines and ask you to follow these spa policies.

Scheduling
We recommend scheduling your spa appointment a minimum of three weeks in advance for the widest selection of services and appointment times. However, we will do our best to accommodate you at any time. A deposit is required for groups, couples room services, and spa packages.

Preparation
Please plan to arrive at least 15 minutes prior to your scheduled service to check-in and fill out any paperwork needed for your appointment. To avoid delaying our next guest, your service will need to end on time regardless of when you arrived.
Enviroment
In order to support a serene atmosphere, we ask that all cell phones and pagers be turned off or left outside of the spa. Please beware that we do not have accommodations for young children.

Appointment Cancellation and Fee Policies
We have reserved a special time just for you with one of our doctors, aestheticians, or therapists. If you need to cancel your appointment, we require a 48-hour cancellation notice or a $50 cancellation fee will be charged on your credit card or put on your client account. In the event that you do not arrive for your reserved time and have not called to cancel, the full treatment price can be charged for all time reserved. Scheduling an appointment with us is your acceptance of these policies.

Spa Policies
•   Treatment prices may change without notice.
•   We welcome teens (ages 13+) receiving treatments with parental consent. We do not have accommodations for young children so please make arrangements before you come to the spa.
•   Please come to the Spa dressed in comfortable clothes and leave all valuables at home. Solutions Med Spa is not responsible for lost or stolen articles.
•   No Refunds will be granted for services received or packages purchased.
•   Products refunds are returnable within 30 days of purchase, with original receipt, and product must be unopened.

Health Issues
Please be forthcoming with your personal health so that we can help you plan accordingly. If you have high blood pressure or a heart condition, it may be best to avoid body wraps or any treatment that involves the steam room. If you’re pregnant avoid essential oils, detoxification, and anything that could raise your body temperature such as body wraps, steam rooms, and hydrotherapy tubs.